FAQ

1. What brands do you carry?

We proudly offer activewear from Norway, including:

  • BumPro – durable, versatile activewear for all activities.

  • Levity – minimalist Scandinavian design meets everyday function.

  • ComfyBalls – premium, cozy essentials designed for comfort.

2. How do I place an order?

Simply browse our collections, choose your items, add them to your cart, and proceed to checkout. You’ll be guided through payment and shipping options.

3. What payment methods do you accept?

We accept a wide range of payment options for your convenience:

  • Credit/Debit Cards

  • Bank Transfers via BPI, BDO, Landbank, and Metrobank

  • Maya, GCash, GrabPay

  • Cash on Delivery (COD) via Ninja Van

  • Bilease installment payments

4. Do you ship nationwide?

Yes! We ship across the Philippines, including Metro Manila, Luzon, Visayas, and Mindanao, using Ninja Van.

5. How long will delivery take?

  • Metro Manila: 2–4 business days

  • Provincial Areas: 3–7 business days

  • Orders are processed within 1–2 business days.

6. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS. Track your order anytime here:
👉 Ninja Van Tracking

7. How much is shipping?

  • FREE shipping on orders ₱4,000 and above.

  • Orders below ₱4,000 will have shipping fees calculated at checkout based on your delivery address.

8. What is your return/refund policy?

We offer hassle-free returns and refunds. If your item doesn’t fit or isn’t what you expected, contact us at help@comfyfitt.ph to start the process.

9. How do I know my size?

Check our Size Guide on each product page to find the best fit. Important: All our products come from Europe, so sizes run 1 size bigger than your usual Philippine size. If you’re unsure, feel free to contact us for sizing advice.

10. Can I exchange an item?

Yes! Exchanges are handled through our returns process. Contact us with your order details and the item you’d like to exchange.

11. Are your products suitable for all workouts?

Absolutely! Our activewear is designed for a variety of activities including running, gym workouts, paddleboarding, pickleball, and daily active lifestyles.

12. How do I care for my activewear?

To maintain quality and comfort, we recommend:

  • Washing in cold water

  • Using gentle detergents

  • Avoiding bleach and fabric softeners

  • Air-drying whenever possible

13. Do you offer gift cards or vouchers?

Not yet, but stay tuned! We plan to offer gift cards soon for easy gifting.

14. Can I combine multiple payment methods for one order?

Currently, each order can only be paid using one payment method. For example, you cannot split an order between COD and Bilease.

15. How can I contact comfyfitt.ph?

For any questions, concerns, or assistance, reach out to us:
📧 help@comfyfitt.ph
comfyfitt.ph